Terms & Conditions

DEFINITIONS

“The Company” means Clevelands Wholesale Ltd.

“The Customer” means any person, persons or company who receives a quotation, places an order and/or accepts delivery of any products.

“The Products” shall mean any goods which form the subject of these conditions.

ORDERS

The minimum trade order accepted by the company is £100 ex. VAT. Orders submitted below this amount shall be held until multiple orders are made to an equal or greater value. Orders via the website are preferred and frequent small orders can secure stock to consolidate for single shipment.

Telephone orders may be made on +44 (0)1923 711772.

Email orders may be sent to [email protected]

Where stock items are short in supply, the Company shall supply on a first come first served basis and reserves the right to cancel or reduce any orders it is unable to supply.

Orders may be accumulated to form a consolidated shipment. Goods so ordered will be held for a maximum period of 30 days EOM after which time the company reserves the right to invoice, charge and hold the goods (bill & hold) pending shipping instructions or enter these items back into stock and cancel the order without notice. Goods are not sold on a sale or return basis. Goods ordered and not available ex-stock are held on back order until available. The Company reserves the right to review any back orders under £100 and over 30 days old and these may be cancelled at the sole discretion of the Company. Special order items may be subject to a deposit, cancellation of orders may be subject to a handling charge and administration fee. 

PRICE

Any price quoted by the company is correct at the time of publication but the right is reserved to alter prices at any time without notice. Products that are offered at less than trade are not subject to further discounts. All Prices are subject to 20% VAT except books and catalogues which are currently VAT exempt. Countries outside of the UK including the Channel Islands will not be charged VAT. Customers within the EEC are requested to provide the company with a valid VAT number and EORI number.

TERMS OF PAYMENT

Unless otherwise agreed in writing, payment in respect of products shall be made prior to despatch, upon collection or after a maximum period of 30 days from availability. Accepted payment methods are cheques, most major credit cards, Switch, Cash and bank transfer. Notification is required when Direct to Bank payments are made.

BANK: Lloyds, Sort code 30-99-21 Account no. 52154068. SWIFT/BIC LOYDGB21147 IBAN GB37LOYD30992152154068.

If any payment is not made by the due date, the Company may at its sole discretion, withhold further deliveries until the amount due is settled in full together with interest at 4% above the prevailing Lloyds Bank base rate from time to time.

EURO BANK ACCOUNT

We are now able to accept payment for invoices in Euro currency directly into the following bank account. We will advise you of the current exchange rate in order to convert your GBP invoice into Euros.

BANK: J.P. MORGAN BANK LUXEMBOURG S.A., DUBLIN BRANCH, IBAN: IE08CHAS93090301126513, BIC: CHASIE4L

200 Capital Dock 79 Sir John Rogersons Quay Dublin 2 D02 RK57.

PACKING AND DELIVERY

Delivery to UK Mainland is free on orders over £250 in net value. A surcharge of £10 will apply to Highlands and Islands IOW, CI, IOM, ROI and NI. Prices for delivery include the cost of packing. For orders below £250 in net value, a delivery cost to mainland UK, Highlands and Islands IOW, CI, IOM, ROI and NI is currently charged at £8.40 + VAT for up to 20 kilos. A surcharge of £10 will apply to Highlands and Islands IOW, CI, IOM, ROI and NI. Overseas Customers will be charged carriage as per the published rate card. Please see our overseas shipping page on our website for details. No responsibility is accepted for non delivery, late delivery or any unchecked delivery caused by circumstances beyond our control. No liability for damaged goods in transit will be accepted unless advised to ourselves within 3 days of receipt.

PASSING OF TITLE

Title in the product shall remain with the Company until payment is received in full of all monies owing from the Customer to the Company.

RETURNS

None of the products may be returned for credit without the company’s prior acceptance being given. The company undertakes no sale or return arrangements for any goods supplied by it. Any defects to products must be reported to the Company within 3 days of receipt. Any items due for return must have a Returns Form completed and included in the parcel. You can download a returns form by clicking here.

DESCRIPTIONS OF PRODUCTS

All Scales, Measurements, Specifications and Colours are approximate and are for guidance purposes only. Colour variations and product descriptions could change without notice from the manufacturer. All Products offered are on display in our trade showrooms.

BUSINESS OPERATING HOURS

Monday - Friday 9:00 am to 5:00 pm

Personal callers are very welcome to visit our showrooms during these hours

FORCE MAJEURE

The Company shall be under no liability to the customer in any way whatsoever for destruction, damage, delay or any other matters of any nature whatsoever

APPLICABLE LAW

All contracts between the Customer and the Company shall be governed by English Law and shall be construed and take effect in all respects accordingly.

DISCOUNT VOUCHER

Any discount voucher offered by the company cannot be redeemed in conjunction with any other offer, promotion or discount. It can only be used to purchase product in stock at the time of purchase, it can be used against all stocks including reduced and clearance lines but excluding new releases and any item specifically excluded from our voucher promotions. 

To redeem you voucher please quote the reference number. Only one voucher per promotion. Voucher to be redeemed in accordance with the standard Terms and Conditions of Clevelands Wholesale Limited and within 30 days of the commencement of the promotion. 

Please present your voucher with your order, which, before VAT, must equal or exceed the voucher thresholds to obtain the appropiate value rebate. If through unavailability of stock, when processing your order, the order value falls below the intended voucher threshold, you will be contacted to give you the opportunity of choosing alternate products.